An information poster presenting the research of people’s experiences in Carnegie Museum of Natural History, problem areas, and solution to the problems.
We visited Carnegie Museum of Natural History and conducted observations and interviews. Using the AEIOU Framework, we clustered our problems into different categories - Activity, Environment, Interaction, Object, and User.
After clustering the problems we found, we immediately saw the concentration of the problems in the Environment category.
Our team believes that problems with the museum can be classified into logistical problems, problems that arise because the designer of the museum might not have considered children when designing the museum, and problems that occur due to parents and children wanting different things.
A big problem that we found by interviews is that parents and children seemed to have interests in different aspects of the museum. We observed that when parents were looking at exhibits, the children were often running around, following the parents, and not paying much attention to the exhibits. The children seemed more interested in the playground area, but parents seemed very bored when waiting for children to finish playing in the playground.
Our team believes that the museum as a whole is not the ideal place for a family bonding experience because it is often tiring for parents to look after their children and enjoy the exhibits at the same time. Parents therefore are not able to enjoy the museum as much. At the same time, the children are also limited in the places they can go.
We propose a solution where in order to keep the children interested too, the museum will provide a stamp booklet that allows for children-friendly information about an exhibit to be easily available to children. Children will be able to read the information whenever they wish, whether it be while finding the exhibit, at the exhibit, or even after they have left the museum. The booklet can provide questions and activities that will give children information in an interesting way. In addition, the exhibits selected for the book can be tailored to the interests of children, and can highlight activities and areas of interest to keep engagement to a maximum.